UBC boasts clinical call centers
throughout the United States to assist
patients, caregivers, and health care
providers. Each operational team is
staffed with experienced registered nurses
and experienced associates who provide
product information and support based on
FDA- and manufacturer-approved materials
and support REMS with Elements to Assure
Safe use.
Clinical Call Center Services:
- Receive inbound inquiries from patients, caregivers, and healthcare professionals
- Provide disease state education, product usage instructions, and device education
- Conduct quality-of-life and prospective safety studies and surveys
- Provide single point of contact for REMS with Elements to Assure Safe Use and Implementation Systems
- Complete and submit adverse event and product complaint information to the manufacturer’s regulatory affairs and medical information departments
- Process replacement requests
- Compile longitudinal patient registry data
Call Center Technology:
- High-capacity telephony infrastructure
- Skills-based call routing
- Customized data reporting
- Digital call recording
- Workforce management system
- Robust and validated database solutions
All UBC services are designed to optimize
the patient experience with the goal of
increasing awareness, appropriate access,
adherence, and minimizing risk to the
prescribed therapy.
